At Salvo & Sons Roofing, our commitment to customer satisfaction is at the core of everything we do. As a family-owned business in Cape Coral, Florida, we understand the importance of trust, transparency, and quality in all our roofing projects. Here’s how we ensure our clients are happy every step of the way.
Transparent Communication and Updates
One of the key ways we ensure transparency is by keeping our clients informed throughout the roofing process. From the initial estimate to the final inspection, we provide regular updates via text messages. These updates include the status of permits, material delivery dates, in-progress images, and completion photos. This level of communication helps our clients see exactly what we see, giving them peace of mind that their repair or new roof installation is being handled correctly.
Thorough Inspections and Proactive Problem-Solving
During our free estimates, we go beyond just assessing the obvious issues. Our comprehensive inspection reports detail the overall state of the roof and uncover any underlying problems. For instance, many clients call us thinking they have only a few broken tiles, but our inspections often reveal issues like missing mortar or failing roof vents. In some cases, a reported leak in one area leads us to discover multiple leaks throughout the roof during an attic inspection. This thorough approach helps prevent future problems and ensures a complete and lasting repair.
Skilled Workmanship and Attention to Detail
Our team, led by experienced foremen and skilled installers, reviews each project in detail before starting work. Pre-job inspections help us identify potential challenges early on, while post-job inspections ensure everything is perfect and meets our high standards. We handle unexpected issues, such as hidden damage or even hornets’ nests in attic vents, by working closely with our office team and keeping the client informed. Any necessary changes to the project cost due to unforeseen issues are documented and discussed with the client immediately.
Competitive Warranties and Price Matching
We offer some of the best warranties in the industry, with a 3-year repair workmanship warranty and a 10-year workmanship warranty for roof replacements. These warranties are significantly longer than the local standard, providing our clients with added peace of mind. Additionally, we strive to keep our pricing competitive and offer price matching on comparable quotes. While we can’t always match every competitor’s price, we do our best to come close and ensure the client is comfortable with the final cost. To qualify for price matching, we require a copy of the competitor’s proposal to ensure it matches our scope of work and materials.
Commitment to Quality and Safety
We follow OSHA guidelines on all our projects, ensuring the safety of our team and protecting the client’s property. This includes safeguarding landscaping, AC units, and pool filters. Our crews are well-trained in the latest techniques, Florida codes, and new products, ensuring compliance and high-quality workmanship. With over 20 years of experience in the roofing industry, I (David Salvo) and my team bring a wealth of knowledge and expertise to every project.
Handling Delays and Scheduling Challenges
We understand that exterior construction projects are subject to weather conditions and other external factors. While we aim to complete every project within the agreed timeframe, we keep clients informed in real-time about any delays caused by rain, permit issues, or inspection scheduling. This ongoing communication helps manage expectations and maintains trust throughout the project.
Post-Project Follow-Up and Client Satisfaction
After completing a project, we call the client to ensure they are satisfied with our work. If there are any issues, we address them promptly, as we are not done until the client is happy. Our dedication to customer satisfaction is reflected in our 5-star ratings on Google and Angi Leads.
At Salvo & Sons Roofing, we believe that a happy client is the best advertisement. Our commitment to transparency, quality, and excellent service ensures that our clients not only have a positive experience but also become advocates for our business. If you’re looking for a reliable roofing company in Cape Coral, Florida, contact us today for a free estimate and experience the Salvo & Sons difference.